A Balanced Scorecard Approach to Performance Measurement in the Government Sector
نویسندگان
چکیده
This research study presents the utilization of the balanced scorecard methodology as a means to measure performance for the Defense Logistics Agency Distribution Centers (DLA-DDC). The most critical performance metrics were selected and were placed into one of four scorecard categories of Cycle-Time, Quality, Financial, and Resource. A performance metric ballot has been constructed to select specific performance metrics critical to the mission of the Depot.
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